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Martin Gronemann sits down with Hans Arnum, Head of Commercial Lines Denmark at Tryg to discuss reflections on their company growth strategy.
Is understanding young people the key to building better relationships between financial institutions and consumers?
Most people end up making suboptimal investment decisions. But is automation the answer from an ethical point of view?
The biggest impact of Covid-19 on people’s financial wellbeing is not that money has become more digital. It’s their longer-term financial uncertainty.
Financial companies need to understand their customers, their social worlds, and their relationship to money to make “super apps” work in the long term.
As banks took to increase profit by introducing digital self-services, some of these tactics may also weaken existing relationships with customers.
When it comes to payments, the world of social science has much more to offer than nudges and dopamine-rushes. There are profound and durable human mechanisms to tap into – revealing opportunities for loyalty, relationships, and growth every provider aspires to capture.
The key to being a proactive insurance provider is to be present in the many moments when people’s uncertainties are activated.
Despite an influx of poor ‘gamification’ elements in financial products, video games can offer key lessons for improving financial literacy.
Bitcoin, like any currency, is really just an expression of mutual trust in cultural norms and practices, which makes the humanities relevant in understanding them.
ReD conducted an anthropological study to answer the simple question: how do people relate to their money?
In the fall of 2016, ReD Associates and Cognizant embarked upon the most comprehensive study undertaken in recent times on the future of money.
The nonprofit sector must catch up and include a social-science approach to problem solving, writes Charlotte Vangsgaard.
Money is not enough to make consumers go green. There are other, more emotional levers that ought to be explored.
Charlotte Vangsgaard discusses at CGAP why the underlying needs and aspirations is key to putting oneself in the shoes of customers.
CGAP’s Gerhard Coetzee advises the finance sector to discover the business potential of low-income customers.
As banks digitize more of their services, the human factor can be lost. How can banks better understand the financial wellbeing of their customers?
Charlotte Vangsgaard argues that the Chinese film “Tiny Times” reveals that modern women are closing the country’s gender gap, not vice versa.